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FVP-Homepage-FAQs

How old does my child need to be to require an FVP?

Children under 4 years are not required to apply or hold an FVP. Once a child has had their 4th birthday, a pass or valid admissions ticket will be required to access the park.

When will my FVP cards be ready?

If purchased online: At the point of purchase, you will be asked to specify which park you would like to collect your card from, either Blackgang Chine or Robin Hill. Your card will be ready for collection 24 hours after purchase from your specified collection point.

If purchased in-park: Once purchase and registration has been processed, you are free to enjoy the park for the day and we advise collecting your FVP card(s) upon exiting the park.

I’ve ordered my FVPs but haven’t picked up the cards yet – can I still visit an event?

Once you’ve purchased your FVP, you are welcome to visit the park at any time during our normal opening times. Please simply ask our admissions team upon entry to the park who will be able to issue your card.

Do carers need an FVP too?

Disabled FVP holders are able to bring a carer to the park for free. Full details can be found in our accessibility information. 

What events are included in an FVP?

For 2020, there is a packed calendar of events that are included in the FVP as part of the park’s standard opening dates and times. Keep up to date with announcements by following the events page and our social media! Please note, our FVP holders may receive exclusive discounted entry to special events throughout the year and there may be restrictions or additional charges for featured entertainment or attractions within these events.

Can I buy my friend an FVP as a gift?

Of course! FVP’s make a wonderful gift!
You can purchase an FVP as a gift by visiting our sister park, Robin Hill! The admissions team will process your purchase through their till system and you’ll be presented with a gift receipt which has a unique code. This receipt can then be given as a gift to be redeemed in-park during the 2020 season.

The Robin Hill Christmas shop will be open Monday – Saturday, 12pm – 4pm from 29th November until December 23rd 2019. If you have missed this date, the park will re-open in February 2020 for Spirit of the Orient. Alternatively, Blackgang Chine will re-open in 2020 on 21st March.

Can I buy my friend an FVP online?

If you are purchasing an FVP online as a gift, you will need to provide the recipients’ name, address and a passport image of suitable likeness.

Can I visit both parks in one day?

You sure can! That’s the luxury of an FVP pass.

What do I do if half the family want to go to Robin Hill and half of the family want to go to Blackgang Chine?

Not a problem! Even if you purchase all of your FVP passes together, you will get a separate card per guest. As long as the kids have a guardian, you’ll have free rein of both parks with a joint park pass.

How much money do I save?

On the average park usage from 2019, our FVPs saved over £100 per person.

When does my FVP expire?

Your FVP card will expire at the end of the standard 2020 park season:
Blackgang Chine: 31st October 2020.
Robin Hill: Saturday 1st November

What happens if I lose my FVP card?

If you do happen to lose your FVP card, replacement cards can be purchased for £2 from our admissions team.

FVP holders should ALWAYS bring their cards with them when visiting the park. We cannot guarantee entry to the park if you are unable to provide proof of your FVP holder status via showing your card upon entry. Access to some special events and featured entertainment will be refused if an FVP card cannot be shown.

The photo on my FVP card isn’t very clear, will I be allowed in with it?

If the image on your FVP card isn’t of sufficient likeness or clarity, we reserve the right to refuse entry. This can be remedied by supplying a new image for a re-print of your FVP card at an additional £2.

Can I lend my FVP card to a friend for the day?

FVP cards are not interchangeable and are non-transferable; they can only be used by the individual pictured and named on the card.

Do I have to pay for anything else once I’m inside the park?

All the rides at Blackgang Chine are included with your FVP!

Special events & featured entertainment may incur additional small charges such as Gold Panning, Face Painting, etc.

Various food & beverage options can be purchase at our outlets in-park.

Do I get priority queuing privileges with an FVP?

Blackgang Chine –a designated fast track entrance for FVP holders.

Robin Hill – On select event dates, have a designated FVP fast track entrance.

Do I get discount on food and drink?

On select promotional dates, both parks may offer discounts on food & drink for FVP holders.

How many times can I come to the events?

FVP holders have unlimited entry to the core park events during standard park opening dates and times. Dependant on the event, there may be restrictions and/or additional charges for featured entertainment, particularly on Robin Hill’s Woodland Amphitheatre performances. Please, refer to specific event pages and event T&Cs for more information.

How many of the Amphitheatre performances can I see with my FVP?

This is dependent on the event, please check the event pages on our sister park Robin Hill’s website for FVP ticket allocations.

Do I get discount to POLAR and Terror Island?

Robin Hill FVP – There will be opportunities for FVP holders to claim discounted entry to POLAR 2020. More details will be announced nearer the time.

Blackgang Chine FVP – There will be opportunities for FVP holders to claim discounted entry to Terror Island 2020. More details will be announced nearer the time.

Joint Park FVP – You will have an opportunity to claim discounted entry to both POLAR & Terror Island!

Terms & Conditions

  1. FVP passes are strictly non-transferable and non-refundable. Application codes for FVPs cannot be replaced if lost without proof of purchase – please keep them safe!
  2. When applying for your FVP, you will need an up-to-date passport-style photograph of yourself. This is so that we can identify you at the entrance of the park for admission. If the photograph isn’t of a suitable likeness or not clear enough, we reserve the right to refuse entry.
  3. You should ALWAYS bring your FVP card when visiting the parks, access to certain events may require cards to be shown upon entry. We cannot guarantee entry to our parks if you cannot provide proof of FVP status. Access is provided following our normal terms and conditions of entry.
  4. FVP cards allow for ‘fast track’ admissions to Blackgang Chine but do not allow for the same at Robin Hill. At peak times of the year, Robin Hill may add designated FVP queues if deemed necessary.
  5. FVP cards guarantee unlimited standard entry to the parks when they’re open, for the year that they’re issued. Blackgang Chine is open from March 21st – November 2nd 2020 and Robin Hill is open from 14th February – 1st November 2020. Opening times and days vary depending upon the time of year. The parks may be closed for specific events during the season. Please see our opening calendar for more information.
  6. Admission to the following events only are included within the 2020 FVP:Robin Hill events; Spirit of the Orient, Jungle Fever, Easter, Spring and October half term events/activities. Please note some entertainments have limited free access/one free view per FVP policies. Please refer to specific event information for more details.Blackgang Chine. Easter and Spring half term events/activities; Summer holiday events/activities; Frights & Sprites. Please note some entertainments have limited free access / one free view per FVP policies. Please refer to specific event information for more details.Events which are not included: Any seasonal Christmas events; events held at Robin Hill or Blackgang Chine but not organised or promoted by Robin Hill/Vectis Ventures; ‘Terror Island’ branded events.Please note: No refunds are made based on event cancellation, curtailment, changes in event programmes or content.
  7. No discounts are offered on FVP purchases within the park.
  8. A replacement card fee of £2.00 will be payable if a card is lost or stolen.
  9. Children under 4 years are not required to apply or hold an FVP until they turn 4, at which point a pass or valid admissions ticket will be required to access the park(s)
  10. Vectis Ventures (Blackgang Chine & Robin Hill) is entitled to use FVP holder’s details to contact them about service information, including, but not being limited to, information about changes to these Terms and Conditions, expiry and/or renewal reminders. Vectis Ventures will not use these details for marketing purposes unless the holder has opted in to receive such information at the time of purchasing.
  11. The Park Manager, MD, or their agents, may refuse admission or revoke FVPs at any time on the grounds of public safety or if other exceptional circumstances permit.Attempting to use FVPs that is not your own will result in the cancellation of those cards without refund.
  12. The parks reserve the right, in their absolute discretion, to vary the opening and closing dates of the parks, remove or cancel all or any part of the rides, events, attractions or facilities for any reason. The full value or any part of the value of the FVP will not be refunded nor will any compensation be payable if any of the rides or attractions become unavailable or if any part of the rides and attractions are closed or removed.
opening times

COPYRIGHT 2019 BLACKGANG CHINE

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