COVID-19 Guest Information

The safety and comfort of our guests and staff has always been priority and as the park opens following the COVID-19 lockdown, some new measures, procedures, and protocols will be introduced.

The following pages explain the detail of our plans to make your visit as safe and enjoyable as possible. Please ensure you’ve read the below information and checked the Frequently Asked Questions section before visiting the park.

All actions taken are in line with Government advice to reduce the risk associated with the virus and we’ve outlined some suggestions for you to enjoy the park in your own time, comfortably and safely. We’ve done all we can to protect our guests and staff and, as is the case with all safety matters, everyone has a responsibility for their own actions. We therefore ask that all guests adhere to the advice and procedures we’ve implemented to ensure their safety.

Info pack

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Please read this info when planning your visit. It outlines all the new procedures that are in place!

Tickets & FVPs

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Looking for more info on how to book your ticket or purchase a Frequent Visitor Pass?

FAQs

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We know you’ve got questions. So we’ve put some of the most common ones here!

As per Government guidelines, we are unable to admit groups of more than six people from multiple households into the park.

We therefore insist that all guests remain in socially distanced groups of six or less whilst visiting, excluding the following exception: single households or bubbles with more than six individuals.

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🔃 Try a different route
When you enter the park, a lot of customers will opt to go right to our Cliffhanger roller coaster and Waterforce slides. Why not turn left and explore Cowboy Town or Fairyland first? That way you can avoid any crowds or queues at our main rides and enjoy them later in the day instead!

🧴 Bring your own!
We’ve installed hand sanitiser stations strategically throughout the park for your convenience, but it’s a good idea to bring your own with you too! That way you can use it whenever you feel the need.

☔ Come prepared
We all know Britain’s summer weather can be unpredictable so we advise you bring sun cream and a sun hat along with an umbrella if the forecast is wet. Due to our social distancing measures, you may be asked to queue outside for some of our attractions and facilities.

🤔 Make your own choices
Be prepared to make your own sensible decisions on what you’re happy to allow yourself and your children to interact with. We’ve got a lot of hands-on elements in the park and although we’ve got strict cleaning regimes in place (and some are closed), it’s every guest’s own responsibility to decide whether they are comfortable using them. For example,

  • If an area looks too busy, make a sensible decision to come back later.
  • If you feel someone isn’t respecting your social distance, make a decision to step back.
  • We know it’s tricky for children to understand social distancing so please supervise yours at all times and ensure they obey the measures in place.
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